A day at our founding partner’s shop: AL&LO in Ludza

AL&LO in Ludza has been in business since 1999 — an official Husqvarna dealer that sells and services forest and garden equipment: chainsaws, mowers, trimmers. It is also our founding partner: ReactDesk works there every day, in real work. Here is what a typical day looks like.

Morning: intake

A client brings in a chainsaw that refuses to start. The repair is logged in moments: the client (returning ones are found by phone number, with their full history visible), the device, the problem. The printer produces a ticket and the client leaves with a number in hand — not with a hope that “they will surely remember me”.

Daytime: parts and the till

The technician adds parts to the repair — they are deducted from stock automatically. Walk-in buyers come and go: a chain, oil, gloves — the till scans, the receipt prints, the takings are recorded. When a part runs low, the system warns by itself — the supplier order goes out before the shelf is empty.

Evening: clear numbers

At the end of the day the dashboard shows how many repairs are open, how many are ready, and how the till did. At the end of the month, reports show everything else — no notebook, no calculator, no “I think so”.

Why this matters for you too

Every ReactDesk feature is polished in this shop first — on real repairs, at a real till, with real clients. If it works in a shop with 26 years of history, it will work in yours. And early partners get the same deal AL&LO has: founder-level support and a say in what we build next.